Terms of service

We design, host, and manage a website for your business. The service includes template-based website generation, AI-assisted copywriting, stock photography sourced under licence, hosting on AWS infrastructure, a custom domain (where purchased), email sending domain configuration, Google Business Profile setup guidance, and ongoing support requests as part of your subscription.

To deliver the service, you authorise us to:

1. create a private code repository under our GitHub organisation that holds your website's source code;
2. create AWS resources (Amplify hosting app, Route 53 hosted zone, SSL certificate, IAM roles) under our AWS account on your behalf;
3. where you elect to purchase a domain through us, register that domain in your business's name with WHOIS privacy enabled, with us listed as the technical contact;
4. configure DNS records on your domain (your existing domain or one purchased through us) for hosting, email sending, and analytics;
5. provide the business information you supply to AI service providers (Anthropic) for the limited purpose of generating website copy;
6. configure email sending on your domain via our email provider (Resend) so your site can send notifications;
7. install Google Analytics and Google Search Console where you elect those add-ons.

You can revoke any of these authorisations at any time by emailing billy@innocreative.com.au, with the understanding that revocation may make the service inoperable.

Website copy on your site is generated using artificial intelligence (specifically, Anthropic's Claude). AI-generated copy may contain inaccuracies, factual errors, or claims that don't precisely match your business. You are responsible for reviewing and approving the content of your website before it goes live, and for keeping it accurate over time. We will fix errors you report via the change-request process at no additional cost during your subscription, but we are not liable for losses arising from AI-generated copy you have not corrected.

Photographs included on your website are sourced from Unsplash under the Unsplash Licence. Photographer attribution is maintained where required. You may request alternative photographs at any time via the change-request process.

We own the platform, templates, design system, code, workflows, and the live site as a composed work. You own the content you provide — logos, photographs, copy, business information, FAQs, reviews you submit — which we publish for you under licence while your subscription is active.

While your subscription is active, we grant you a non-exclusive licence to use the dashboard and to have the combined site published on your domain. On termination, that licence ends: the dashboard access, the templates, the underlying source code, and the hosting all go with us. Your content is yours throughout, and we will export it to you on request before take-down (see section 7).

1. Setup fee. A $7 setup fee is charged once at signup. Once we begin provisioning your site (typically within 24 hours of payment), the setup fee is non-refundable. If you cancel before provisioning begins, we will refund the setup fee in full.
2. Weekly fee. The subscription is billed weekly in advance via Stripe at the rate quoted on your proposal page (per your proposal page, for the Inno Creative website service, plus any add-ons you have selected). Your subscription auto-renews each week until cancelled.
3. Instant cancellation. No lock-in, no notice period. You can cancel at any time by emailing billy@innocreative.com.au or by replying to any invoice. Cancellation takes effect immediately on confirmation and your subscription stops billing from that point. The unused portion of the current weekly period is not refunded; in exchange your site stays online for the rest of that week so you have a window to point your domain elsewhere before take-down.
4. Price changes.We will give you at least 30 days' notice by email before any change to your weekly fee or add-on pricing.
5. Failed payment. If a weekly payment fails, Stripe will retry up to three times over seven days. If still unpaid, your site is suspended; after a further 30 days of non-payment, the subscription is terminated and your data retention clock under section 7 begins.
6. Legacy customers. If you signed up before May 2026 on a monthly billing plan (Starter, Growth, or Lead Machine tier), your existing subscription continues at the price and billing cadence you originally agreed to. We will not migrate you to the weekly model without your written consent.
7. GST.Inno Creative is not currently registered for GST. No GST is charged on our prices. We will give you 30 days' notice if this changes.

1. You can terminate at any time (see section 6 — instant cancellation, no lock-in). We can terminate for non-payment (above), breach of section 8, or other material breach not cured within 14 days of written notice.
2. Take-down. On termination we take your website offline and remove it from our hosting. We do not hand over the underlying source code, design templates, infrastructure config, or platform components — those remain Inno Creative IP (see section 5). What you keep is your own content: the business information, copy, photographs, and logos you supplied during onboarding or via the CMS, which we will export to you on request before take-down.
3. Data retention. We hold your GitHub repository, AWS resources, and CMS content in a renamed, offline state for two months after termination so that you can return without rebuilding from scratch. After that window everything is permanently deleted, except records we are legally required to retain (invoices, tax records).
4. Domains purchased through us. Where you elected to buy your domain through us at onboarding, the domain registration is yours. On termination we initiate transfer of the domain to a registrar of your choice within 7 business days at no additional cost; you keep ownership throughout.
5. Domains you already owned. Your domain registration is unaffected. We revert any DNS or nameserver changes we made on your behalf and give you the records you need to point the domain wherever you want next, so nothing about your domain stays tied to Inno Creative once you've left.

You must not use the service to host or distribute illegal content, content that infringes another person's rights, spam or unsolicited marketing, malware, content that misleads consumers in breach of the Australian Consumer Law, or adult content, gambling, weapons, or other content inconsistent with our positioning. We may suspend or terminate the service immediately for breach of this section.

The service relies on third-party providers: Amazon Web Services (hosting, Sydney region), Stripe (payments, US), Anthropic (AI, US), Resend (email, US), GitHub (code storage, US), Unsplash (photography, global), Twilio (SMS, optional, US), and Google (Analytics and Search Console, optional, US). We are not responsible for outages or failures of these providers, but will use reasonable efforts to keep your site operational.

1. Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) and that cannot lawfully be excluded.
2. Where the ACL allows limitation, our total aggregate liability to you for any claim arising out of these terms is limited, at our option, to either re-supplying the service or refunding the fees you have paid us in the twelve months immediately preceding the claim.
3. We are not liable for indirect, special, consequential, or economic loss, or loss of profit, revenue, data, or goodwill, except where the ACL requires otherwise.

Our handling of your personal information is described in our Privacy Policy. By accepting these terms you also accept the Privacy Policy.

We may update these terms from time to time. We will email you at least 30 days before any material change. Continued use after the effective date is acceptance. The version you accepted at signup will remain available on request.

These terms are governed by the laws of Queensland, Australia. Disputes will be heard in the courts of Queensland. We agree to attempt informal resolution by email for at least 30 days before commencing court proceedings.